Tag Archives: Shipping

TEIN USA, Inc. Experiencing Significant Shipping Delays

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If you’ve been following the news, especially for Southern California and anything related to the West coast, you may be familiar with the strike at the ports. The strike, which has been going on since late last year, have caused extended delays for us and has created an increasing backlog of shipments out to our customers.

ships parked

Currently, there are quite a number of vessels anchored out near the port awaiting their turn to be unloaded, while at the port there are containers just sitting, stacked one atop another.

LB_LA-portcongestion

This port congestion has caused major problems, not only for TEIN USA, Inc., but for many more industries.

It seems dock workers and shipping companies have reached a tentative agreement and work will resume. However, the damage has been done, and we still continue to expect major delays.

In total, we have three containers awaiting arrival. One is expected to arrive at the end of this month. Another to arrive a few weeks after. Please note that we will do everything within our ability to try to fulfill our customers’ orders once our shipments have arrived.

On behalf of all of us at TEIN USA, Inc., we thank you for your continued patience.

If any questions on your pending TEIN orders, please do not hesitate to reach our sales team at 562-861-9161. We’ll happily give you updates and address your concerns.

Overhaul Packing Recommendations

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Alright future TEIN service customers,  just wanted to let everyone know about packing products which are being sent in for services to either TEIN East or West facilities. I’m one of the main staff members that checks in overhaul repairs and have came across some poorly packed packages.  I would like to give everyone a few tips which could save you some headaches and money.

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TIP #1 BOX SIZE and PACKING MATERIAL – Be careful with the box size and packing materials used to avoid any damaged product or package refusal. Be wary of the freight companies because once the package leaves your hands to when it arrives in ours we dont know what the package has gone through.

The product received here in this picture was a bit heavier then what the box could handle.

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TIP #2 DO NOT COMPRESS THE DAMPER – Never try to use any type of hard wire cable or custom metal bracket to compress and hold in the piston rod of the damper to fit into a smaller size box as this could break  free and tear through the box possibly create damage on the piston rod or any other pieces included in the package. Times are tough but not tough enough that you cant get a bigger box or pay the differnce in costs for using a bigger box.

This package arrived open as shown in the photo. Because it was packed with newspaper it didn’t offer any cushioning or padding which burst through the box.  When asked “What happened to the box?” the delivery driver claimed, ” That’s the way we got it.”  This is a perfect example of a package that would be refused as we cannot know what was supposed to be in the box.

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TIP #3 PROPER PACKING MATERIALS – Extra cardboard for more cushion or padding on top, bottom and all four sides is recommended. Packing peanuts, bubble wrap and foam packing are always good packing materials that can be used (Note: Newspaper is not a great choice of packing material).

The ends of the box where the piston rod rest is a great area to place extra padding or cardboard

Bubble wrapping is a great way to add some more protection. Sending only what is needed for inspection or service will save money on shipping and reduce the chances for damage or loss during shipping.

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TIP #4 USE A SUITABLE BOX – Be sure prior to packing and sending out the repairs the box can handle the weight of the product being sent in. The boxes usually have a box certification detail marked at the bottom of the box with maximum weight, size limit, bursting test, etc….

Be careful with any boxes that may not provide those specifications as they may not be able to take the weight. Use these packing recommendations and you should be in great shape.

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I hope you use my tips because I would hate to call and tell you that we did not receive all the parts you sent in or worst case that your package was refused.